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COVID-19: OPTRUST IS PREPARED TO PAY PENSIONS AND CONTINUE TO SERVE OUR MEMBERS

As Canada and the world take measures to slow down and contain the spread of COVID-19, we are doing our utmost to ensure we are being responsible to our members, our team and all Canadians.

In the interest of the health and wellbeing of us all, the office is closed to all visitors until further notice. Members, retirees and employers can connect with Member Experience using secure messaging via Online Services or telephone. The mailbox email@optrust.com can be used for communications intended for other departments or by Members that are unable to open an Online Services account.

Send your documents without delay!
The COVID-19 pandemic has changed the way we handle mail to keep our team safe. We have a seven-day mandatory hold before incoming mail is opened and processed. That means it may take more than a week before we can view your documents.

You can connect with us immediately by sending all your pension documents to OPTrust using your Online Services account or our Contact Us drop box feature below. Avoid any delays and go digital. It’s safe, secure and fast!

Our new Member Experience service hours are Monday - Friday from 9am to 5pm.

Read more on our COVID-19 updates

Send us a secure e-mail by filling out the following section:

To protect your privacy, we can only accept mailing address changes made by phone or through your Online Services account.

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Monday - Friday
9am - 5pm

  • Toronto calling area: (416) 681-6100
  • Toll-free within Canada: 1-800-637-0024
  • Fax: (416) 681-6175

We work to handle your service request in a timely manner. See our Service Delivery Standards.

  • Toronto calling area: (416) 681-6161
  • Toll-free within Canada: 1-800-906-7738
  • Fax: (416) 681-6175
OPTrust
1 Adelaide Street East, Suite 1200
Toronto, ON M5C 3A7

Private Markets Group

1 Adelaide Street East, Suite 1100
Toronto, ON M5C 3A7
Phone: (416) 681-3033
Fax: 
(416) 681-3040

33 Cavendish Square, 15th Floor
London, UK  W1G OPW 
Phone: +44 207 009 1100
Fax: +44 207 009 1101

Level 32
126 Phillip Street
Sydney NSW 2000, Australia
Phone: +61 2 9121 1800